Influencing Decisions Without Authority
I designed a multi-purpose communications system for the Cleveland Browns stadium, which led to additional wins with the Cleveland Indians (Guardians) and Cavaliers arenas.Situation:Supporting the Account Executive, the stadium director approached me directly for help finalizing the project, despite me not having decision-maker authority.Task:Influence outcomes by building trust and delivering technical leadership — without direct authority.Action:• Recommended enhancements for suites, press, ticketing, vendors, and call centers.• Developed proposals, quotes, hardware/software BOM, and services SOW.• Coordinated with services teams to ensure flawless execution.Result:✔ Delivered a communications system solution that exceeded expectations.✔ Earned recognition for excellence in design and customer service.✔ Indirectly influenced wins at other sports arenas in Cleveland.
Helping a Client in Need
I kept the Legal Aid Society of Cleveland fully connected with their clients during a period of major construction delays — ensuring uninterrupted service across two office locations.Situation:After selling them a new phone system, construction setbacks forced staff to work between the old and new sites. They needed both systems running seamlessly for months without duplicating infrastructure.Task:Find a way to connect physically separate buildings so attorneys and staff could function as one team.Action:• Researched and designed an outdoor wireless networking solution.• Collaborated with colleagues, foremen, and professional services to validate feasibility.• Built and secured a custom bill of materials and contract.Result:✔ The solution worked flawlessly. Attorneys and receptionists operated across both sites without disruption or duplicate costs.✔ Earned lasting trust from the customer by solving a problem with an unfamiliar, but effective, approach.
Overcoming a Major Challenge
I became the Subject Matter Expert (SME) for a custom-built solution — “Dynamic Team Engagement” — for JP Morgan Chase’s Global Technology Incident Command Center.Situation:The client wanted a state-of-the-art command center to handle incidents across IT, HR, and more. The challenge: custom APIs, sparse documentation, and no existing resources in-house.Task:Quickly learn new technologies from scratch and integrate hardware, software, APIs, and databases into one working solution.Action:• Installed, configured, and tested APIs, JSON integrations, and backend systems.• Led engineering, architecture, and professional services roles simultaneously.• Delivered a fully certified solution ready for global command center operations.Result:✔ Successfully mastered multiple API's, JSON's, Webservices, RDBMS integrations.✔ Advanced ideation into Proof of Concept from Customer Pilot to live Production ✔ Earned recognition as the SME, creating a trusted partnership for future projects.
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